Is there a callout fee to pay?
	No. We do not charge a callout fee of any kind.

Do you charge for travelling time?
	No. We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Are your engineers fully qualified?
	Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.

Is your work guaranteed?
	Our work is fully guaranteed. All components are supplied new and are covered by the manufacturers parts and labour warranty.

If the repair takes only forty minutes, will I have to pay for a full hour?
	Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan. Following the initial hour, any additional time is charged in blocks of 30 minutes.